CUSTOMER SERVICE
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us or fill in our contact form:
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FAQ
Q1
How can I place an order online?
You can easily place an order online by browsing our website and adding the desired items to your cart. Proceed to checkout and follow the prompts to complete your purchase.
Q3
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, PayMe. You can choose your preferred payment method at checkout.
Q5
How long does it take for orders to be processed and shipped?
Orders are typically processed and shipped within 1-3 working days. You will receive a confirmation email with tracking information once your order has been shipped.
Q7
What are your pick-up hours and location?
Our pick-up hours and location vary depending on the day. Please contact customer support for current pick-up hours.
Q9
What is your return policy?
Our return policy allows for returns or exchanges within 14 days of purchase. Items must be unused and in their original packaging. Please review our return policy for more information.
Q2
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our shipping policy or contact customer support for more information on international shipping options and rates.
Q4
Can I modify or cancel my order after it's been placed?
Once an order has been placed, modifications or cancellations may not be possible. Please contact customer support as soon as possible if you need assistance with your order.
Q6
Do you offer a pick-up option for local customers?
Yes, we offer a pick-up option for local customers. Simply select the pick-up option at checkout and choose your preferred pick-up timeslot.
Q8
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment online.
Q10
Are your products safe to use and compliant with industry regulations?
Yes, all of our products are safe to use and comply with industry regulations and standards. We prioritize safety and quality assurance to ensure that our customers receive the best products possible.